- How do we instill the quality of caring in every employee and the company’s culture? What steps will it take to ensure those important qualities last long after the beginning of the shift pep talk or after reading the inspiring quotes in the new-hire paperwork?
The simplest answer is to lead in a way that demonstrates at every opportunity the culture of your company. A company’s culture cannot just be a blurb on the first couple of pages of the employee’s handbook as it is often easily forgotten if even read at all. It is vital that culture and processes are modeled by leadership who will hold themselves and their employees to the same high standard. Leading and instilling the mentality that caring about the job in its entirety will not just help the employee to excel at the current job, it will also put them ahead at the next job. People care because they are shown how important it is and are surrounded by a culture that encourages it.