Simple Tactic: equipping people with the right thing

There are so many different skilled jobs, different trainings, and even schools that people could go to in order to be sufficiently trained for their job. How in the world do we expect to get this middle class of employees just the right set of skills to help them make themselves more marketable?

I am proposing this: we need to equip people with a skill set that every employer is looking for. While it can be costly for an employer to have to train someone to do a job, inevitably they are having to in some way or another; either through grants to education programs, or on site, only time will tell which they prefer to do when it is all said and done. So let’s start equipping people with skills that will make employers want to train them.
 At the end of the day, when an employer is analyzing two resumes with the same ivy league education or the same fast food restaurant experience, what becomes the tie breaker is the character and behavior of the hopeful employee. I don’t think many employers will come right out and say it on their hiring paperwork, but if you catch a Lead Shift, GM, CEO, CFO or even President of a company away from work and talk to them, in my experience, the answer is the same every time with a few variances.
There are few education programs or jobs that teach us the value of our attitude, behavior, character, work ethic, and a sense of self worth. Several books have been written about the lack of business ethics being taught by our colleges and very few high schools have any funding to get this concept across to our “middle class market” students. Where is the flood of these employees going? They are going right into the customer service industry as they try to find themselves, to get a better job,  to get by, to pay the bills, or make money while  going to school. We have a huge opportunity to help equip a very powerful group of people to become a hot commodity to these higher paying jobs.
We just have to be brave enough to start working on these basic qualities and insisting that people step up to the expectations. Some employers even seem to be afraid to insist on instilling these character qualities, and yet we seek out these qualities in the employees we interview. Let’s empower and equip people with a skill that is less single minded and instead more marketable on a larger scale..

About christamroszczak

There are many things that we could all say about ourselves in our "about me" information. I would just like to explain -Why- I created this blog. I see a gap in the abilities of the people who move through our workforce. I see a lack of passion, work ethic, drive, respect and feelings of significance. The solution is in the leadership. The leadership needs to drive passion, hold standards, and inspire growth, but all too often, it alienates, turns a blind eye, or shifts blame. My focus is in customer service careers for a few reasons: 1. Customer service is often times where our next generation of professionals will come from. This is because often times they are working through school, in between school, or after school, but before careers. There is an entire niche of people in that very category needing to be believed in, shown how to hold a standard, pushed to be their best and shown how to train others to do the same. 2. We need to lead our middle management to train up everyone to be a trainer in their area. Middle management needs to be consistent with expectations and consequences. 3. We need to show middle management and their teams that everyone should be thinking about not only the job they have, but the job they want because the job they have now will be what sets them up for the job they want later. 4.There needs to be hands on training with management to help break the bad habits and even to form good habits with the new training tools they receive. Managers go to management or leadership training and come back with all excitement yet no follow through. Too often "inspiring" becomes coddling, "leading not managing" becomes making friends or doing all the work oneself, "encouraging" becomes caving, and "holding the standard" becomes pridefully rigid or even hypocritical. Someone once said, Hire slowly and fire swiftly. While this is a strong concept, when put into practice it actually shows the employees that the job is worth getting, they will be invested in and trained well, and that employees who refuse to improve or change a bad habit/attitude will not be allowed to continue to drag everyone down with them. This fair concept shows respect to the other employees and the customers. Holding the standard, being consistent and fair while simultaneously showing honest respect and care for the team at every level will produce success every time. I created this blog for employers and employees to utilize and hopefully get inspiration and some tips on how to create an efficient, productive, and successful working environment no matter what career you choose. We want to empower our employees at all levels to take pride in their work and to foster an environment that allows for nothing else.
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