Why do we not wait for the right people?

Text book after business text book will tell managers to hire the right person, not just the first person. This happens often in customer service jobs and in my experience particularly in the restaurant industry. Why does this happen?

It typically happens because:
1- Management didn’t plan ahead
2- Management mishandled planning
3- Inconsistent busy season
4- Poor judgment
5- Surface level criteria
6- Nepotism
7- Few qualified applicants
—Just to name a few reasons—-
So what to do now?
Many consultants will reason that there just needs to be stricter hiring policies and practices. I think many would agree, as do I, without hesitation. Here is the deal though, sometimes in the restaurant world it isn’t possible. When the manager knows that the next day there will be a party of 200 people, but aren’t fully staffed for this solitary moment, the less-than-right-person will be hired to just be a warm body and fill water and soda glasses. So then what do you do with this not-quite-right-but-good-enough-for-the-job person?
I propose, let’s get more interactive, creative, and teaching focused with our management style. If you have people who aren’t the greatest at their job, but you don’t have the resources to replace them, then make them the employees you need. Train, guide, lead, inspire, and push them to become the team you need. Just that very process of raising the standard and holding everyone to it will weed out those who don’t want to improve and motivate those who didn’t know they could improve. While it will be hard work and take some commitment from the leadership, it will be well worth it in the long and short run.
At the end of the day, employees who are invested in, taken aside, trained, encouraged, and guided will not only blossom, but will also be incredibly loyal because they will believe and know that they matter and have value to their company. People will work harder for less money in the place where they are valued, respected, and invested in.

About christamroszczak

There are many things that we could all say about ourselves in our "about me" information. I would just like to explain -Why- I created this blog. I see a gap in the abilities of the people who move through our workforce. I see a lack of passion, work ethic, drive, respect and feelings of significance. The solution is in the leadership. The leadership needs to drive passion, hold standards, and inspire growth, but all too often, it alienates, turns a blind eye, or shifts blame. My focus is in customer service careers for a few reasons: 1. Customer service is often times where our next generation of professionals will come from. This is because often times they are working through school, in between school, or after school, but before careers. There is an entire niche of people in that very category needing to be believed in, shown how to hold a standard, pushed to be their best and shown how to train others to do the same. 2. We need to lead our middle management to train up everyone to be a trainer in their area. Middle management needs to be consistent with expectations and consequences. 3. We need to show middle management and their teams that everyone should be thinking about not only the job they have, but the job they want because the job they have now will be what sets them up for the job they want later. 4.There needs to be hands on training with management to help break the bad habits and even to form good habits with the new training tools they receive. Managers go to management or leadership training and come back with all excitement yet no follow through. Too often "inspiring" becomes coddling, "leading not managing" becomes making friends or doing all the work oneself, "encouraging" becomes caving, and "holding the standard" becomes pridefully rigid or even hypocritical. Someone once said, Hire slowly and fire swiftly. While this is a strong concept, when put into practice it actually shows the employees that the job is worth getting, they will be invested in and trained well, and that employees who refuse to improve or change a bad habit/attitude will not be allowed to continue to drag everyone down with them. This fair concept shows respect to the other employees and the customers. Holding the standard, being consistent and fair while simultaneously showing honest respect and care for the team at every level will produce success every time. I created this blog for employers and employees to utilize and hopefully get inspiration and some tips on how to create an efficient, productive, and successful working environment no matter what career you choose. We want to empower our employees at all levels to take pride in their work and to foster an environment that allows for nothing else.
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