If there are jobs to be done, but there is no boss to see if it got done…. will it ever get done?

If the answer is no then there is a problem.
What we have is a business culture that requires constant monitoring and micro managing. If someone is an egomaniac, then that is just fine, but for the rest of us who prefer a healthy work-life relationship and frankly a more successful business, then this is not the solution.
So the answer is: Create something self-sustaining.
Set up a business culture that runs itself. Even though the boss is there everyday, the business should run as if he would not have to be there. This concept can be difficult to get it into play initially if the business is already established in its inefficient culture, but with consistency and repetition it will become efficient and almost enjoyable.
One thing that helps to develop a self sustaining culture is: ensuring that no one is irreplaceable.
     In some ways, you almost want the staff to be constantly training someone else to “replace” them at any time; by doing this the business will be able to function no matter who is there.
Often times people think they make themselves more valuable when they ensure that they and they alone can do their job; however, the opposite is actually the most valuable. An employee who trains up others to do what he/she does and continues to learn themselves is practically indispensable.
This indispensable employee is also much more likely to be invested in and promoted more quickly.
     Train your staff to always be encouraging and training those around them so that everyone can be covered (within reason) when or if need be; and in this way everyone has become  indispensable.

About christamroszczak

There are many things that we could all say about ourselves in our "about me" information. I would just like to explain -Why- I created this blog. I see a gap in the abilities of the people who move through our workforce. I see a lack of passion, work ethic, drive, respect and feelings of significance. The solution is in the leadership. The leadership needs to drive passion, hold standards, and inspire growth, but all too often, it alienates, turns a blind eye, or shifts blame. My focus is in customer service careers for a few reasons: 1. Customer service is often times where our next generation of professionals will come from. This is because often times they are working through school, in between school, or after school, but before careers. There is an entire niche of people in that very category needing to be believed in, shown how to hold a standard, pushed to be their best and shown how to train others to do the same. 2. We need to lead our middle management to train up everyone to be a trainer in their area. Middle management needs to be consistent with expectations and consequences. 3. We need to show middle management and their teams that everyone should be thinking about not only the job they have, but the job they want because the job they have now will be what sets them up for the job they want later. 4.There needs to be hands on training with management to help break the bad habits and even to form good habits with the new training tools they receive. Managers go to management or leadership training and come back with all excitement yet no follow through. Too often "inspiring" becomes coddling, "leading not managing" becomes making friends or doing all the work oneself, "encouraging" becomes caving, and "holding the standard" becomes pridefully rigid or even hypocritical. Someone once said, Hire slowly and fire swiftly. While this is a strong concept, when put into practice it actually shows the employees that the job is worth getting, they will be invested in and trained well, and that employees who refuse to improve or change a bad habit/attitude will not be allowed to continue to drag everyone down with them. This fair concept shows respect to the other employees and the customers. Holding the standard, being consistent and fair while simultaneously showing honest respect and care for the team at every level will produce success every time. I created this blog for employers and employees to utilize and hopefully get inspiration and some tips on how to create an efficient, productive, and successful working environment no matter what career you choose. We want to empower our employees at all levels to take pride in their work and to foster an environment that allows for nothing else.
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