Author Archives: christamroszczak

About christamroszczak

There are many things that we could all say about ourselves in our "about me" information. I would just like to explain -Why- I created this blog. I see a gap in the abilities of the people who move through our workforce. I see a lack of passion, work ethic, drive, respect and feelings of significance. The solution is in the leadership. The leadership needs to drive passion, hold standards, and inspire growth, but all too often, it alienates, turns a blind eye, or shifts blame. My focus is in customer service careers for a few reasons: 1. Customer service is often times where our next generation of professionals will come from. This is because often times they are working through school, in between school, or after school, but before careers. There is an entire niche of people in that very category needing to be believed in, shown how to hold a standard, pushed to be their best and shown how to train others to do the same. 2. We need to lead our middle management to train up everyone to be a trainer in their area. Middle management needs to be consistent with expectations and consequences. 3. We need to show middle management and their teams that everyone should be thinking about not only the job they have, but the job they want because the job they have now will be what sets them up for the job they want later. 4.There needs to be hands on training with management to help break the bad habits and even to form good habits with the new training tools they receive. Managers go to management or leadership training and come back with all excitement yet no follow through. Too often "inspiring" becomes coddling, "leading not managing" becomes making friends or doing all the work oneself, "encouraging" becomes caving, and "holding the standard" becomes pridefully rigid or even hypocritical. Someone once said, Hire slowly and fire swiftly. While this is a strong concept, when put into practice it actually shows the employees that the job is worth getting, they will be invested in and trained well, and that employees who refuse to improve or change a bad habit/attitude will not be allowed to continue to drag everyone down with them. This fair concept shows respect to the other employees and the customers. Holding the standard, being consistent and fair while simultaneously showing honest respect and care for the team at every level will produce success every time. I created this blog for employers and employees to utilize and hopefully get inspiration and some tips on how to create an efficient, productive, and successful working environment no matter what career you choose. We want to empower our employees at all levels to take pride in their work and to foster an environment that allows for nothing else.

Everyone has advice.

Have you ever been in that moment when while telling people about a new idea you have or new opportunity that has arisen they interrupt to tell you what they know or think about it? Maybe they even start giving … Continue reading

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You are not everything. You are you.

Leadership is quite the concept. It has been defined, redefined, reconstructed, augmented and dissected. People are payed to give talks, conferences, and speeches about what it takes to be a strong leader. The attributes of a leader are detailed in … Continue reading

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If there are jobs to be done, but there is no boss to see if it got done…. will it ever get done?

If the answer is no then there is a problem. What we have is a business culture that requires constant monitoring and micro managing. If someone is an egomaniac, then that is just fine, but for the rest of us … Continue reading

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Do you know what is really going on?

How much money a year is spent on sending middle and even upper management to training or motivational seminars? These can be incredibly motivational, inspiring and invigorating. ——>The question is, how do we know that the inspiration is actually creating … Continue reading

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The rare commodity..

I could write about this for pages as many others have, however Mr. Bob Davids says it so incredibly well and with such quiet emphasis. Do enjoy- this was one of the inspiration factors that lead to my blogging. Take … Continue reading

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Why do we not wait for the right people?

Text book after business text book will tell managers to hire the right person, not just the first person. This happens often in customer service jobs and in my experience particularly in the restaurant industry. Why does this happen? It typically happens … Continue reading

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Fake it to make it or become it?

Fake it until you become it – Amy Cuddy We have all heard the phrase, “Fake it ’til you make it.” There is something somewhat inspiring about this concept and yet a little disconcerting at the same time. The downside is that … Continue reading

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