Tag Archives: staff training

Why do we not wait for the right people?

Text book after business text book will tell managers to hire the right person, not just the first person. This happens often in customer service jobs and in my experience particularly in the restaurant industry. Why does this happen? It typically happens … Continue reading

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Simple Tactic: equipping people with the right thing

There are so many different skilled jobs, different trainings, and even schools that people could go to in order to be sufficiently trained for their job. How in the world do we expect to get this middle class of employees … Continue reading

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How to care..

Does it really matter if employees care about the company, the product, the customer, their fellow employee, or the process? When reading these words it is probably fair to think that everyone would say, “Of course it matters!”  Then why … Continue reading

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